We have no wish at all to have dissatisfied customers therefore we make every effort to ensure that we supply you with a top quality product exactly as required. However, in the unlikely event that you are not happy please do not hesitate to contact us.

Refunds


If you are not entirely satisfied with your purchase then we offer a 14 days returns policy subject to the article being in a saleable condition, unused and in original packaging. The overall condition of the returned item will be taken into consideration when making refunds.

 Please contact us by email: [email protected] before returning goods

Refunds, less original delivery charge, will be credited as per original method of payment.



Returns

If an item is being returned due to a fault we will also refund the delivery charge. If you return a damaged or faulty item from an order consisting of more than one item, we will only refund you the cost of the faulty item.



Custom made products may not normally be returned unless faulty.

 For your protection it is recommended that you use a recorded delivery service for returning items. 

You must also make sure that items are securely packaged and in their original condition and unused if returning them to us.


Cancellations

Under the distance selling regulations you have the legal right to cancel your order within seven working days. If you wish to cancel your order you must give us written notice (including email) within that seven day period. If you do cancel the order within the 7 day period any payments made by you will be returned in full within 30 days.



If the item has already been despatched you must return the item to us at your own cost

In the event that an exchange is required, please contact WoolSoft Via email: [email protected]